Custom AI Chatbots
Chatbots trained on your knowledge base and processes that answer customers and employees accurately 24/7 — with escalation to a human the moment it matters.
Off-the-shelf chatbots give generic answers. Malecu builds chatbots grounded in your product, policies, and systems — so they resolve real questions instead of deflecting to "contact support".
What you get
Grounded in your business
Trained on your knowledge base, policies, and past tickets, so answers are accurate and on-brand.
Omnichannel
Deploy on your website, WhatsApp, and email — one brain, every channel.
Human escalation
Confident answers go automatically; anything uncertain or sensitive hands off to a teammate with full context.
Continuous improvement
We review conversations and retrain weekly, so the bot gets sharper every month.
Common questions
How long does it take to launch?
Most chatbots are live within two to three weeks, grounded in your existing knowledge base and FAQs.
Will it give wrong answers?
It only answers when it is confident and grounded in your data; everything else escalates to a human. We also add a review layer for regulated industries.
Does it work in multiple languages?
Yes — European companies often run the same bot across two or more languages.
Ready to automate?
Tell us about your custom ai chatbots goals and we'll map the automation opportunity — no pressure, no fluff.
Book a demo